In that case can I suggest you make the Support option on the main website a lot more obvious and easier to find. You’d be amazed how many people don’t even know it exists because its not visible by default and is hidden under the “Other” section of the menu on the left. Would be nice to have a link to it at the top near Feedback etc
Maybe this is coming with the new UI changes later this year already, but if not I hope you’ll consider it.