Cant reset machines (Under Maintenance)

edited March 14 in Website

Guys, whats up everybody , having the same issue 4 day in the row, im trying to reset different machines (retired,active) and become the same error all the time ( Reset failed, (machinename) was not reseted , currently lab is under Maintenance ) , i can root this boxes , connect and ping , but cant reset. Like the reset button is broken, what can be wrong ? Anybody faced the same issues ?
i was also trying to download another connection vpn pack, no success.

Hack The Box

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