[RESOLVED] ERROR: Machine Not Assigned To This Lab

edited September 2019 in Website

I have got this weird error "Machine not assigned to this lab" when I wanted to stop an active machine. I can't start any machine when I try there is another error: "You already have an active machine"

I had this issue since yesterday when my cancelled VIP subscripn was re-activated. The machine state shows "Running" but I can't ping, open the webpage in the port:80.

I had contacted support at 5.30PM yesterday, so far no update to my ticket, I had escalated once.

I've tried everything from resetting the browser, change the access pack, accessing HTB portal from a new computer, nothing helps.

I believe this is a bug in the HTB system, whatever it is really frustrating.

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